At Sylviapinc (hereinafter, "the company", "we", "us", or "our") we are committed to protecting the privacy of users of our B2B logistics verification platform S.Y.L.V.I.A. Precision. This policy describes how we collect, use, store, and protect personal data in compliance with Argentina's Personal Data Protection Law (Law 25.326) and the European Union's General Data Protection Regulation (GDPR), where applicable.

1. Data We Collect

We may collect the following categories of data:

• Form Data: name, email address, phone number, and messages sent through our contact or demo request forms.
• Account Data: username, encrypted password, company, job title, and billing information when you register on our SaaS platform.
• Technical Data: IP address, browser type, operating system, pages visited, and session duration, collected through cookies and analytics technologies.
• Usage Data: interactions with dashboards, generated alerts, audit configurations, and downloaded reports within the platform.

2. Purpose of Processing

We process your personal data exclusively for the following purposes:

• To manage and respond to your requests for information, demonstrations, or technical support.
• To provide, maintain, and improve the S.Y.L.V.I.A. Precision platform and its associated modules.
• To send operational communications related to your account, security updates, or changes to the terms of service.
• To comply with legal and regulatory obligations applicable to the logistics verification industry in Argentina.
• To perform aggregated and anonymized analysis to optimize software performance and user experience.

3. Cookies and Tracking Technologies

We use first-party and third-party cookies (Google Analytics) to analyze site traffic, understand how users interact with our content, and improve platform functionality. You can manage your cookie preferences from your browser settings. We do not use cookies for behavioral advertising or for commercial profiles unrelated to our B2B services.

4. Storage and Retention

Data is stored on servers located in Argentina and the United States, with hosting providers that comply with ISO 27001 security standards. We retain your personal data for as long as necessary to fulfill the purposes described in this policy, and for up to 2 years after the termination of your contractual relationship with us, unless the law requires a longer period.

5. Transfer to Third Parties

We do not sell, rent, or share personal data with third parties for unrelated commercial purposes. We may share limited data with:

• Hosting and cloud service providers (e.g., for data storage and payment processing).
• Web analytics platforms (Google Analytics) with anonymized data.
• Regulatory authorities when required by law or to protect our legal rights.

All third parties are subject to confidentiality agreements and comply with applicable data protection regulations.

6. User Rights

You have the right to:

• Access the personal data we hold about you.
• Request rectification of inaccurate or incomplete data.
• Request erasure of your data when it is no longer necessary for the purposes for which it was collected.
• Restrict or object to the processing of your data in certain circumstances.
• Data portability to another data controller, where technically feasible.
• Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, contact us using the details provided in section 8. We will respond to your request within a maximum of 30 days.

7. Commitment Against Misinformation

Sylviapinc does not make misleading claims, generate false urgency, use fictitious testimonials, or present itself as an official affiliate of brands or government entities without express authorization. All information about our logistics verification capabilities is based on verifiable technical data and documented results from real implementations with industrial clients. We do not guarantee specific results without a prior analysis of the client's environment.

8. Contact for Privacy Matters

If you have questions about this policy, wish to exercise your rights, or report a potential data breach, you can contact us at:

Sylviapinc

Navarro 11 2 C

Phone: (096)427-9218

Email: info@sylviapinc.com

For inquiries related to data protection in Argentina, you can contact the National Directorate for Personal Data Protection (DNPDP).